My masters in Multidisciplinary Innovation (MDI) taught me how design and its practices can be used in any field in order to create innovative solutions to complex problems. I believe that during this PhD I will use these techniques to help create a solution to the problem of unused oral history archives. This particular flow of knowledge I am completely aware of, however now I would like to discuss the reverse. How can oral history, its practices and its archives influence the world of design?
Let’s start with the reason oral history as a field exists. Oral history interviews are there to capture the history that is not contained within historical documents or objects. These histories often come from those whose voices have been deemed ‘unimportant’ by those more powerful in our society. It could be said that the work oral historians do is an attempt to equalise our history. However, oral histories, unlike more static historical objects and documents, are created in complex networks of politics, cultures, societies, power dynamics and are heavily influenced by time: past, present and future. Some oral histories take on mythological or legendary forms and are not necessarily sources of truth, but they do capture fundamentally human experiences that cannot be distilled into an object.
But how can this help the design world I hear you ask? Well, currently the design world is going through a bit of an ethical crisis. Ventures that started out as positive ways to help the world have brought us housing crises (AirBnB), blocked highways (Uber), crumbling democracy (social media etc.), higher suicide rates (social media), and even genocide (look at Facebook’s influence in Myanmar.) It’s all a big oopsie and demands A LOT of reflection. Why did this go wrong? How did this go wrong? What happened? Have we seen this before? How can we stop this from happening again?
We did a lot of reflection during MDI, but we also didn’t do enough. One, at the time we never shared any of our own reflections with the group and two, we now cannot revisit any of these reflections or the outcomes of our real life projects because they weren’t archived. The only documents I can access is my own reflective essays and a handful of files related to the projects, most of which solely document the final outcomes. This results in me only being able to see my own point of view and no process. Post it notes in the bin, hard drives no longer shared and more silence than when we were working in the same room. So what do we do if one of our old clients came to us asking how we got to the final report? Or after having implemented one of our designs are now experiencing a problem which they feel we should solve? Did we foresee it ? What are we going to do about it? I don’t know ask the others. It’s not my problem.
Now imagine this but on a global scale in a trillion dollar industry with millions of people (a relatively small proportion of the world) and very little regulation. And I am not just talking about Silicone Valley for once, but every global institution in the world. My supervisor told me that the World Trade Organisation once came to him asking for his help in setting up an oral history archive. The reason they needed this oral history archive was because they had all these trade agreements but everyone that had worked on them had retired and taken their work with them. They had the final outcome but not the process. Zero documentation of how they got there. Post it notes in the bin. They eventually did complete the oral history project but then did not have the documents to back these oral histories up because post it notes GO IN THE BIN. Whoops.
So, how did we get here?
In order to answer this question you need to be able to look back and see a fuller picture than your own point of view. We do this by not doing what the World Trade Organisation and MDI 2018/19 did. We create a collateral archive made of our post-it notes, digital files, emails etc. and we talk. We then put the collateral archive and the recordings of us talking together in one place. The reason we cannot rely solely on the collateral archive is because, as I said previously the documents cannot encompass the human experience to the extend that oral histories can. Also, not everything is written down some things will be exclusively agreed on verbally so the oral interview should (hopefully) fill in some of the blanks.
Once all this documentation has come together it needs to be made accessible to EVERYONE (with probably some exceptions.) This has two outcomes, firstly, it answers the question how we got here. People can analyse and reflect on the process in complete transparency. When something goes wrong we can look back and work out why. And secondly, in the case of design we now have a fantastic bank of ideas, a back catalogue of loose ends and unpursued trails of thought. Setting such a bank is already being examined in the field of design. Kees Dorst collaborated with the Law department at his university (I think) because he wanted to see how the Law department was able to access previous cases to help the present cases.
“Design […] seems to have no systematic way of dealing with memory at all” – Dorst, Frame Creation and Design in the Expanded Field p.24
In conclusion, people are increasingly aware that they need to capture their process in a constructive and archivable manner. Which is something I highly encourage for ethical reasons but also because archives are cool and you can find cool stuff in them. I am going to integrate this trail of thought into my PhD by being active in the creation of my collateral archive and also suggesting oral history interviews to be taken from all those involved.
(There is another reason why I would like to take oral history interviews of those involved, which hopefully is made clear in the ethics section of the site)
I hope that by integrating oral history into the design process it will push design into a more ethical space.